Account Manager

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentia functions.

Essential Duties and Responsibilities

Adhere to company policies, including attendance and punctuality. Other duties may be assigned. The Account Manager is the primary business contact for existing customers and is responsible for customer satisfaction, retention, and growth. The Account Manager will identify and take action on opportunities within existing accounts to achieve increased levels of adoption and utilization of our services and overall volume. The Account Manager is expected to consistently provide excellent customer service to accounts and represent client needs and goals within the organization to ensure overall quality. Additionally, the Account Manager is responsible for developing and maintaining strong, “partnership level” relationships with Ameritox customers.

Major Responsibilities

• Responsibilities include developing account specific business plans to determine strategic and tactical goals;
• Incumbent is responsible for accountability of existing account growth – increasing sales volume and retention through greater adoption and utilization of Ameritox services; developing new business and growth within all accounts;
• Create, maintain and enhance customer relationships; build relationships with key decision makers; provide quality customer service to clients with reliable information/process and solutions; implement marketing strategies;
• Prepare and present protocol and other service offering agreements or additional service based on customer needs; research, analyze, and recommend new marketing opportunities;
• Develop a greater focus and ownership of key accounts; Physically visit each account, especially key accounts, based on account segmentation;
• Fully integrate the Ameritox value add service offering; develop and implement best practices;
• Provide regular communication between customer and team; communicate customer goals and represent customer’s interst to team; ensure customer issues/concerns are dealt with efficiently;
• Provide information effectively to customers re: company products, capabilities, services and competitors;
• Work with project teams/operations to maintain a continuous knowledge of project status EHR, OLS, AR, Missing Data, Compliance Optimization, Recurring Order,
• Specimen Processor management and billing resolution in order to identify potential issues and/or opportunities within or related to the project;
• Schedule and perform implementations at clinics in a timely fashion, i.e., 7 to 10 days;
• Assign and train Specimen Processors at physician practices;
• Work with internal departments, i.e., Billing, Data Entry, Lab to resolve customer issues;
• Work closely with UPS in establishing new clinics’ shipping accounts;
• Fully utilize Customer Relationship Tool in daily work (CRM);
• Communicate daily/weekly with management to ensure that each clinic receives proper attention;
• Submit expense reports, to the District Manager per the Travel and Expense Policy;
• Provide regular input on all account activity including status and call reports on a weekly basis; report Market Feedback and intelligence; provide SSS growth, increase in sample volume and utilization of services; submit weekly reports related as outlined by the District Manager;
• Participate/attend the District Manager’s weekly conference call;
• Maintain an adequate supply of lab material for client’s potential need;
• Adhere to confidentiality (HIPAA) requirements (patient files, personal AND proprietary information).

Professional Qualifications

• Strategic ability to identify, train and manage qualified Specimen Processors to meet company criteria;
• Demonstrated strength with increased penetration and utilization of Ameritox services;
• Knowledge of strategic account planning, forecasting and pipeline management.

Education

• Bachelor’s degree (B.A./B.S.) from four-year college or university; or two to five years related experience and/or training; or equivalent combination of education and experience;
• 3-5 years of Training/Operations experience.

Other Required Qualifications

• Skilled negotiator, goal-oriented, persistent, problem solver;
• Ability to reflect positive attitude and disciplined work ethic;
• Ability to ramp up sales rapidly; proven performance further developing existing customer relationships; customer-focused, action-oriented, ability to motivate others and strategic agility;
• Ability to work independently and in a team environment;
• Understanding of insurance and reimbursement issues desirable;
• Ability to understand and present technical material.
• Ability to work well in stressful situations and to meet deadlines.

Other Required Skills

Language: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer: To perform this job successfully, an individual should have knowledge of capable of performing PC applications including MS Word, Excel, PowerPoint and Access. Technical competence includes expert understanding of OLS/AR/EMR needs; computer proficient (Microsoft Office applications, CRM tools).

Other Skills and Abilities

• Excellent interpersonal and communication (verbal and written) skills;
• Excellent presentation skills;
• Excellent time management skills and problem solving skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, stand and walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, distance, color and peripheral vision, depth perception and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job the employee is occasionally exposed to various weather conditions as (s) he walks through airport terminals and car rental agencies. The noise level in the work environment is usually moderate.

Compensation

• Compensation will include a competitive salary, commission and benefits package to the successful candidate.

Additional Information

• Must have a valid drivers license, car and insurance;
• Willingness to travel 50% or more; able to travel on short notice as the need arises.

Interested or know someone who is? Please send a resume to careers@ameritox.com.

Ameritox is an Affirmative Action/Equal Opportunity Employer and is proud to have a drug-free environment. All employment offers are contingent upon applicants successfully completing drug and background screenings.