Information for Patients
Every patient can respond to prescription medications differently. GenetAssistTM is a pharmacogenetic test from Ameritox that measures how well your body handles medicines. Your doctor can use these tests to better manage your medications by understanding your unique physiology. The result is that you can be prescribed medicines for which you are better suited, rather than potentially having problems relating to medication metabolism.
Questions about Ameritox and pharmacogenetic testing
Q. Who is Ameritox?
A. Ameritox is the nation’s leader in Pain Medication Monitoring Solutions®. Ameritox’s GenetAssistTM is a simple, non-invasive test that can provide information on how you may be responding (or respond) to certain medications. This information can help your physician better treat your pain and help them avoid prescribing medications that you may not be able to metabolize.
Q. What is being tested?
A. These tests look at enzymes, mostly found in your liver, that break down or activate medications. There are many different varieties of these enzymes. By knowing which variety of these enzymes that you have, your doctor can understand which medications may be better suited for you, and which ones may not work as well for you. Medication-related complications are a primary reason for patient emergency room visits, and these tests may help avoid such complications. These tests results are also applicable for many medications that you may be prescribed in the future.
Q. What if I have questions about my Ameritox GenetAssistTM results report?
A. If you have questions about your results report, it’s best to ask your doctor. He or she will be able to help you understand your results. Much of the information in your GenetAssist results report will be of a technical nature.
Questions About Billing
Q. What is Ameritox billing policy?
A. Ameritox services are covered by most leading insurers and health plans. As a convenience to you, Ameritox will bill the charges for our services directly to your insurer or health plan on your behalf. Your insurer will then indicate how much, if any, of these charges are your responsibility to pay directly to Ameritox. For charges not covered by your insurer or health plan, Ameritox will bill you directly. You will be responsible for paying any deductible, co-payment or co-insurance amounts, as well as for services not covered by your insurer or health plan. If you have questions or concerns about your bill, please contact Ameritox directly through our customer service representative at (877)643-6179, Mon – Fri: 8am – 8pm EST.
Q. What should I do if I cannot afford to pay my bill?
A. Patients who cannot afford to pay their bill or do not have insurance are encouraged to request financial assistance from Ameritox prior to making any payment. Ameritox will provide financial assistance to patients who meet certain financial criteria. For financial assistance criteria and to request financial assistance, review the Financial Assistance Application. If you do not have access to a computer, please call (877)643-6179, Mon – Fri: 8am – 8pm EST. Submit your completed Financial Assistance Application to the address below:
PO Box 402166
Atlanta, GA 30384-2166
Within 30 days of submission, you should expect to receive a response from Ameritox regarding your application. If you do not qualify for a discount or the discount is not sufficient, we will make every effort to develop a plan that works for you. Please make us aware of your need for discounted services before attempting to pay; once a payment is made, money cannot be refunded. Please contact a customer service representative at (877)643-6179, Mon – Fri: 8am – 8pm EST for additional information regarding payment options.
Q. Has Ameritox billed my insurance?
A. Using your insurance information provided by your physician, Ameritox will bill your insurance company for the laboratory services requested by your physician.
Your insurer will then indicate how much, if any, of these charges are your responsibility to pay directly to Ameritox. You will be responsible for paying any deductible, co-payment or co-insurance amounts, as well as for services not covered by your insurance company. If your bill does not reflect activity from all active medical insurance policies, please contact a customer service representative at (877)643-6179, Mon – Fri: 8am – 8pm EST, to update your account information.
Q. What is the difference between an Explanation of Benefits (EOB) and a bill?
A. An Explanation of Benefits (EOB) is a form or document that may be sent to you by your insurance company after you have had laboratory services that were paid by the insurance company. You should get an EOB if you have private health insurance, a health plan from your employer, or Medicare. An EOB is not a bill.
Your bill will come from Ameritox and includes all payments made by your insurance company as well as any other applicable discounts. It will identify any balance you may owe. This balance is to be paid directly to Ameritox. Information regarding how to pay will be listed directly on the bill. In some cases, your insurance company may send you a check directly as payment for the laboratory services you received from Ameritox. If you receive a check for these services, you are legally required to endorse the check and send it to Ameritox as payment. The check may be mailed to the address below:
PO Box 402166
Atlanta, GA 30384-2166
Q. What if my Explanation of Benefits (EOB) Patient Responsibility Amount is different than the bill I received from Ameritox?
A. Our customer service staff will work with you to straighten this out. Please contact a customer service representative at (877)643-6179, Mon – Fri: 8am – 8pm ET
Q. What if I have questions regarding my bill?
A. If you have questions or concerns regarding an Ameritox bill, call the Ameritox Billing Hotline at (877) 643-6179 during the hours of 8:00 a.m. – 8:00 p.m. (ET).
Questions about Patient Privacy
Q. Will my medical information be kept confidential, and how can I get access to it?
A. Ameritox is committed to protecting the privacy of your personal and health information, including individual laboratory test results and other patient protected health information that we collect or create as part of our testing activities. We urge you to read our Notice of Privacy Practices carefully so that you will understand both our commitment to the privacy of your information, and how you can participate in that commitment. Should you have any questions about our privacy practices, please call us toll free at (888) 494-2165 and ask for the Privacy Officer, or send an email to email@example.com, or write to us at the following address:
Attention Privacy Officer
300 East Lombard Street, Suite 1610
Baltimore, MD 21202