Resources for Patients and Caregivers

The Importance of Taking Your Medicine
Dealing with a serious mental or emotional illness can be hard. Taking the medicines your doctor gives you can make a big difference in how you feel. If you have any problems with your medicine, talk to your doctor right away so he or she can make sure it’s the right medicine for you.

A simple lab test can help your doctor monitor your medication and help keep you on track with your treatment.

In addition to other tools, your doctor can use medication monitoring, along with your input, to make sure your medicine is helping you feel better with fewer side effects. Medication monitoring can also help your doctor make sure your medicine isn’t affected by other medicines you may be taking.


Looking for more information about mental health issues? Below are helpful resources about mental illness, antipsychotic medication and adherence.

How Does Medication Monitoring Work?

The test is simple and doesn’t require taking blood.

  • You give a sample of your urine using a bathroom at the doctor’s clinic
  • Your sample is sent to a lab where it is tested
  • Results are sent to your doctor

With your results, your doctor can:

  • Help keep you on track with your treatment
  • See if other medicines or drugs are in your body that could cause the medicine to not work correctly or cause harmful side effects

Who Sees Medication Monitoring Test Results?

ALL TEST RESULTS ARE KEPT COMPLETELY CONFIDENTIAL. Your clinician will use these results to talk to you about the medicines you are taking and consider any changes to your treatment plan. You may also read our Notice of Privacy Practices carefully so that you will understand both our commitment to the privacy of your information, and how you can participate in that commitment.

Questions About Billing and Payment

Q. What is Ameritox’s billing policy?

A. Ameritox services are covered by most leading insurers and health plans, including Medicare and Medicaid. As a convenience to you, Ameritox will bill the charges for our services directly to your insurer or health plan on your behalf. Your insurer will then indicate how much, if any, of these charges are your responsibility to pay directly to Ameritox. For charges not covered by your insurer or health plan, Ameritox will bill you directly. You will be responsible for paying any deductible, co-payment or co-insurance amounts, as well as for services not covered by your insurer or health plan. This is the process followed for both private insurance and government health plans like Medicare and Medicaid.

› You can find Ameritox’s complete billing policy here

Q. What should I do if I cannot afford to pay my bill or do not have insurance?

A. Patients who cannot afford to pay their bill or do not have insurance are encouraged to request financial assistance from Ameritox prior to making any payment. Ameritox will provide financial assistance to patients who meet certain financial criteria. For financial assistance criteria and to request financial assistance, review the Financial Assistance Application. If you do not have access to a computer, please call (877)643-6179, Mon – Fri: 8am – 8pm EST.

Submit a completed Financial Assistance Application to the address below:

Ameritox, Ltd.
PO Box 402166
Atlanta, GA 30384-2166

› Download Financial Assistance Application

Within 30 days of submission, you should expect to receive a response from Ameritox regarding your application. If you do not qualify for a discount or the discount is not sufficient, we will make every effort to develop a plan that works for you. Please make us aware of your need for discounted services before attempting to pay; once a payment is made, money cannot be refunded. Please contact a customer service representative at (877)643-6179, Mon – Fri: 8am – 8pm EST for additional information regarding payment options.